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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. By using this site, you signify your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this site. Codeslab may modify these Terms and Conditions at anytime without notice.
Any complaints about a customer's violation of the Terms of Use should be sent to info@codeslab.com

Restrictions on Use of Material

1. Refund

In case, any client is not satisfied with our services (Only Hosting) within 15 days, we can provide a pro-rated refund. All refunds will take maximum of 7-15 working days to process and it will be refunded in your account either by Account Credit/Cheque or direct deposit in your bank account. Refund is DOES NOT apply to Domain Registration.

2. Spamming

Desktop as a Service is an emerging technology in the marketing which gives you the power of mobilizing your desktop. In today's world it is important to give flexibility to the business by enabling users to work from anywhere by ensuring they are always connected to the organization and are able to access the information required without compromising on the data security. The power of desktop as a service makes easy for the user to access all the desktop or web applications even while they are on move.

Mailing Policy

The following are the general mailing policy used in Codeslab servers;

  • 250 emails can be sent per Day. Beyond this limit, mails would bounce back from where they originated.
  • Number of times you check to the mail server via POP3 / IMAP is restricted to 30. If you exceed this, you will get a failed login error. Connecting to mail server once in 10 minutes is ideal.

3. System and Network Abuse

Computers are now an essential part of our life but they tend to create problems every now and then. Whenever they develop a technical snag we always call a hardware engineer who takes time to visit and then formats the computer which is a very time consuming process and even lead to data loss some times.

We bring to you a premium support that is just a phone call away. Call our support number and our Microsoft certified engineers would be happy to assist you immediately and would help you to fix your computer either by instructing you on phone or would take control of your computer with your permission. Does that sound great?

4. Viruses and Other Destructive Activities

Use of Codeslab services or equipment for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use Codeslab services and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.

5. Back Up

Codeslabis in NO way responsible, for the management and backup of all your and your customer data, and all updates, upgrades, emails and patches to any software that customers use in connection with Codeslab services. You agree that you are solely responsible for maintaining back up of your website files, emails, database etc at your end.

General Backup Policy

This general backup policy is applicable only for customers and resellers who have purchased backup plans exclusively. This does not apply for customers who have not purchased backup plans exclusively.

  • Codeslab backups run once in a week and the previous week's backup will be overwritten. The backup is mirrored to a secondary drive. This is done automatically.
  • Codeslab does not verify or test whether individual items such as mail, database, website contents of a particular website is backed up completely or not.
  • Codeslab will not be responsible for any incomplete backup of an account owing to instance but not limited to crashed MySql tables, disk usage of an account is more than 5 GB, too many files in email accounts etc.
  • Codeslab will not be responsible for loss of backup due to virus infections, disk errors etc.
  • Codeslab does not backup dedicated servers, cloud servers, windows shared /reseller hosting accounts. Customers are solely responsible for maintaining their own backup of mails, files, databases etc.

6. Payments, Billing & Pricing

Please note that Codeslab offers various payment options for ease of payment to the customer. Transaction fees, service charges of such payment options are separate and must be added to your total account fee separately and paid in total. Once you make the payment, you must intimate Codeslab by sending an email at accounts@codeslab.com or by creating a ticket in the members area with full details such as to which of the account payment was made, mode of payment, amount paid, service for which the amount is paid, date of payment and other payment details such as Bank, Branch, Account Number details. If you do not have access to the members area, you may email us at accounts@codeslab.com . If no such intimation is provided, account setup or renewal or other account related functions cannot be completed. Codeslab will take 48 - 72 working hours to verify and execute an order. Usually it takes only few min, but in rare cases it may take this long.

It is customer responsibility to intimate Codeslab about the payment & other details. Domains/Accounts must be renewed at least 30 days prior to expiry to prevent any loss of data or delay in activation or re-activation of services.

It is the responsibility of the customer to make sure that correct and working email id is in file with Codeslab. Codeslab will send all email alerts about renewals, registration, transfers, offer's as a courtesy by email. It is the responsibility of the customer to login to the member's area or respective control panel to keep track of their account status.

All account fee must be paid in advance in full before the actual term.

Codeslab will add credits to an account only when the payment is fully realized. Returned checks will attract

INR.500/- towards check returning charges and admin charges. Once a check is returned, the customer will have to make all further payments as Cash/Bank Account Transfer to our accounts and no other mode of payment will be accepted. Outstation checks will attract Rs.100 as collection charges.

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